SingularXYZ Intelligent Technology

Tech Chat | Common Data Collector Problems and How to Solve Them

Home

Blog

Tech Chat | Common Data Collector Problems and How to Solve Them

2025-08-19

Satoshi

The data collector is one of the most widely used tools in modern GNSS surveying. They allow users to configure base and rover stations, collect measurements, and manage survey data.

However, like any device, issues may occasionally occur. This blog outlines two common issues with data collectors and their practical solutions.

1. Compass Issues

When the compass on your data collector becomes inaccurate during staking-out operations, you need to calibrate the compass in the device's compass software.

Steps to calibrate the compass:

Tap the red exclamation mark.

Follow the on-screen instructions to complete the calibration.

The process usually takes a few minutes. Once calibration is successful, the indicator will turn green, confirming that the calibration is successful, and your compass will then be ready for normal use.

Tip: If you prefer not to use the internal compass, you can rely on other standard direction references for staking-out. For more details, refer to [Tech Chat | Maximizing Stakeout Efficiency with SingularPad's AR Integration].

2. Software Crash Issues

If the pre-installed software crashes or closes unexpectedly:

Restart the device.
If that doesn't work, you can try resetting the device to factory settings—remember to save your necessary data.
If the problem still persists, open the dial pad and enter:
#*6368378*#

An interface will appear. Tap "Collect Info" → "Export Crash Info".

Then contact our technical team (support@singularxyz.com) to explain the situation and send the exported crash report, and our technical team will help you solve the problem.

Conclusion

By knowing how to handle common issues such as compass calibration and software crashes, you can keep your data collector running smoothly and avoid unnecessary downtime.

Key Words

Geospatial Data collector

Related Blog

2024-03-28

Tech Chat | Maximizing Stakeout Efficiency with SingularPad's AR Integration

Related product

SC300 Data Collector

learn more